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FAQs Payment


1. How can I make payment?

Personal payment can pay through online payment channels such as Credit Card. The company can pay through offline payment channels T / T wire transfer and ACH transfer. For additional information, please see our Payment Options.

2. Do you provide a Cash-on-Delivery service?

Sorry, we don't have this function now.

3. Why has my payment failed?

There are various reasons for the failure of online payment, such as inaccurate bank card information, payment request rejection by the bank, network connection problems, etc. If this happens, you can re-initiate the purchase process and try again. If you still cannot pay, please contact us for help.

4. Will my payment information be stored in your database?

OKLAB does not store your payment details such as credit cards or any other payment information. When you make a payment, the system will only send the relevant payment information to the third-party payment platform or bank securely.