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Privacy Policy

Privacy Policy

Collection of Personal Information

In order to provide services to you, we will ask you to provide personal data depending on how you interact with us (online, offline, over the phone, etc.). Personal data about our customers is an important part of our business. OKLAB attaches great importance to protecting your personal information entrusted to us. We will not sell, share or rent your information to third parties in any way other than what is disclosed in this statement. The use of our website is generally possible without providing personal data. Personal data, such as names, addresses or email addresses, are always provided on a voluntary basis when possible.


Personal Contact Information

This includes any information that would allow us to personally contact you, such as your name, delivery address, phone number, or email address.

We typically collect personal contact information in connection with a variety of activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored under your account profile.

Account Sign-in Information

This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account profile. Examples may include your email address, user name, and password.

We only collect unique sign-in information for those activities that require an account, such as general website registration, email subscriptions, and website community features. Your sign-in information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, sign in to the relevant account setting section of our website.

Demographic Information

This includes any information that describes your demographic or psychographic characteristics. Examples may include your geographic location (e.g., postcode, country/region, mobile location), frequently viewed products, and preferred language.

We typically collect demographic information in connection with a variety of activities, including general website registration, customer service inquiries, and site browsing information. If you create an account with us, you may be allowed to modify certain demographic information stored under your account or in your browser.

Technical Computer Information

This includes any information about the computer system or other technological device that you may be using to access one of our websites or online services. We typically collect this information through automated technologies such as cookies and tags. Examples of technical computer information may include your computer’s IP address, and web browser type.

Website Usage Information

This includes information about how you use and navigate our websites and online services, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with our website or application (e.g., date and time of visit, which site you came from, frequently viewed products, and site activities, etc.).

This information is captured using automated tracking technologies, and may also be collected through the use of third party tracking services (such as Google Analytics) that collect data in aggregate (such as the number of visits to a particular page, or the amount of time spent on a web site).

Consumer Feedback

This includes information that you voluntarily share with us about your experience in using our products and services, including our websites. Examples may include unsolicited reviews and suggestions, or other questions and feedback related to our products. We typically collect this information in the form of product review, Q&A, getting a quote, creating a case, and submitting technical solutions and customer service through email or hotline.

Social Network Information

This refers to any information that is part of your profile on a third-party social network (such as but not limited to Facebook/Twitter) and that you allow the third-party social network to share with us. Examples include your basic account and any other additional information or activities that you permit the third-party social network to share with third-party application developers.

To learn more about how your information from a third-party social network may be obtained by us (or other third-party application developers), please visit the website of the relevant social network. You further acknowledge using your personal information to match information with a social network for advertising purposes.

Payment Information

This includes any information that you use to make a purchase, such as your Credit Card/PayPal/Wire Transfer details (cardholder name, card number, expiration date, etc.), This also includes the billing name and address associated with your form of payment.

Personal Information from Children

Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.


Use of Personal Information

We use personal information to better understand our customers’ interests and needs, complete purchase transactions and fulfill orders, and consistently improve the quality of products. We may use your personal information in the following ways:

Account maintenance

We may use your personal information to maintain your accounts with us, including administering any consumer satisfaction or product optimization programs that are associated with your account. This typically involves the use of personal information that was originally collected to set up your account (e.g., personal contact information, payment information, delivery address, account login information, demographic information, etc.) or purchase history.

Customer Service

We may collect and use your personal information to provide you with customer service, including responses to your inquiries, quote sheet, technical solution request, etc. If you enjoyed our offline service (e.g. placing an order or requesting a quote by contacting the account manager instead of directly doing them online), we may display the service data (the content of offline order or quote) in your account center to provide you better account management. This typically requires the collection and use of certain personal contact information (such as your name, phone, or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call center support, and live chat online.

Product and Service Improvement

We may collect and use your personal information to encourage you to be more actively engaged with our products and services, thereby increasing overall brand engagement and improving our products/services. This mostly involves the collection, use, and publication of consumer-generated content (such as product/order reviews).

And we will send an email to you and invite you to write a review about our products and services in this transaction.

Third-Party Social Networking

We may collect and use your personal information when you interact with third-party social networking features such as “Post to Facebook” and Twitter's “Tweet” features. These features may be integrated into our sites for the purposes of allowing you to share OKLAB products/news with your friends, or for other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third-party social network.

Website Improvement and Personalization

We may collect and use your information to improve and personalize your experience on our websites. This is typically done through automated tracking technologies that collect and remember certain account login information, technical information, previous website usage information, and/or IP address. For example, we might remember your sign-in email address and password so you can quickly sign in next time when you visit our website. Based on this type of information, we may also show you specific OKLAB content that matched your country/region.

Website Sharing Features

We may request and use your personal information so you can use website sharing features, such as our share-with-a-friend features. These features allow you to easily share certain product information or shopping cart with your colleagues or friends. These features may also require the collection and use of your friends’ personal information (such as names and email addresses) so that the selected one-time message or content can be delivered to the proper recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a refer to-share-data program), we may store the information so we can track and conclude the referrals data. For other sharing features administered by third-party social networks (such as Facebook’s “Share” and Twitter's “Tweet” features), please refer to the website of the relevant social network for additional information.

Order Fulfillment

We may collect and use your personal information to process and deliver your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered).

As payments, shipping and delivery are being fulfilled by a third party (bank, online payment company, or logistics company), we will share your personal information with them for the purposes of fulfillment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS, or other methods of communication) regarding the fulfillment of payment or delivery.


We may collect and use your personal information to send you marketing emails to keep you aware of what we're up to and to help you see and find our products and services.

Other General Purposes

We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and to conduct internal records and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.


Disclosure of Personal Information to Third Parties

We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and to conduct internal records and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.

* We use shoplineapp to power our online store. You can read more about how shoplineapp uses your Personal Information here: https://shoplineapp.com/about/privacy;

* Our related companies;
* Our service providers include IT service providers, delivery companies, live chat service providers, and third party fulfillment contractors;
* Our professional advisers including our accountants, auditors, and lawyers for particular purposes;
* Payment system operators and financial institutions;
* Government agencies if necessary or requested by law;
* Those websites analyse service providers and social media networking service plugins listed below:
   Google Tag Manager
   Google (Universal) Analytics
   Google AdWords


Choice & Control

We give you choices related to your personal information, and numerous methods to inform us of your decision. You can control the personal information that OKLAB has obtained. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information.
You have the right to refuse the display of your offline service data in your account center on the OKLAB website by contacting us through email or live chat.
You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal data transmitted directly to a third party.
To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal data we maintain.
You have the right to stop marketing emails, which you can do through My Account or by clicking "unsubscribe" at the bottom of each marketing email. Please note that opting out of marketing emails will not stop service communications, such as order status updates, responses to your inquiries and request, etc.



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Protect Your Personal Information


The security of your personal information is very important to OKLAB. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
In addition, OKLAB uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Data such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your personal information is acquired or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, OKLAB will notify you by e-mail or mail. OKLAB will give you notice promptly, consistent with the reasonable needs of law enforcement and/or OKLAB to determine the scope of the breach and to investigate and restore the integrity of the data system.

Retention and Deletion

OKLAB will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by laws of Hong Kong, China.
At the end of the retention period, OKLAB will take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is not long identified.


Changes to This Statement

OKLAB shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time.
Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any changes to this policy will be published on the Platform. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.


Contact Us

If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following Email to oklab@oklab.com.