Personal payment can pay through online payment channels such as Credit Card. The company can pay through offline payment channels T / T wire transfer and ACH transfer. For additional information, please see our Payment Options.
I can not find the product I need. Can it still be purchased through OKLAB?
Absolutely. many of our products are not listed on the website. Contact our customer service team. They can help you place an order for the product you need.
Can I request customized services?
We will do our best to meet the needs of all customers. Calibration target MOQ is 1pcs. Cables MOQ is 1000m. Lens are also accept customized. You can customize a product through the product details page or by contacting our customer service team.
I have paid for my order, why is the order status still pending?
The delay may result from the time required to synchronize payment confirmation between our system and the payment processor's system. We will deal with the order once remittance is confirmed.
Is it possible to know the shipping cost before placing an order?
After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost. As the purchase has not been completed yet, you will not be charged until you click "Confirm Order" and fill in your payment information.
