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OKLAB Support

How can we help?

FAQs

1. How can I make payment?

Personal payment can pay through online payment channels such as PayPal and Credit Card. The company can pay through offline payment channels T / T wire transfer and ACH transfer. For additional information, please see our Payment Options.
2. I can not find the product I need. Can it still be purchased through OKLAB?

Absolutely. many of our products are not listed on the website. Contact our customer service team. They can help you place an order for the product you need.
3. I have paid for my order, why is the order status still pending?

The delay may result from the time required to synchronize payment confirmation between our system and the payment processor's system. We will deal with the order once remittance is confirmed.
4. Is it possible to know the shipping cost before placing an order?

After you add products to the shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost. As the purchase has not been completed yet, you will not be charged until you click "Confirm Order" and fill in your payment information.