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FAQS-Shipping & Delivery

FAQs Shipping & Delivery


1. Is it possible to know the shipping cost before placing an order?

After you add products to the shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost. As the purchase has not been completed yet, you will not be charged until you click "Confirm Order" and fill in your payment information.

2. How long will the shipping take?

After your products have been shipped, it may take 4 to 12 days to deliver them to you. However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc. For additional information, please see our Shipping Policy.

3. How can I track my package after it is shipped?

Please enter your Account Center to check the order status or use the tracking number to track your package on the official website of the logistics company.

There are two ways to obtain the tracking number:
Email: You will receive a notification email from our system once your order is on its way. Online: You can get the tracking number in your Account Center. You can also contact us to check your order status.