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FAQs Orders


1. I have paid for my order, why is the order status still pending?

The delay may result from the time required to synchronize payment confirmation between our system and the payment processor's system. We will deal with the order once remittance is confirmed.

2. Can I modify my shipping address or method?

Once the order has been packaged, you cannot change the shipping address. If you have not completed the payment, you will need to cancel the order and re-order the product with the correct address. If you have already completed the payment, please contact our customer service team or online Live Chat service team to modify.

3. How can I check the status of my order?

You can track it conveniently in your Account Center or contact your account manager directly for a status update.

4. How do I change items in my order?

If you have not completed payment for the order, please cancel the order and place a new one with all of the required items.
If you have already paid, please contact your account manager as soon as possible to change items for you.

5. How will I know if OKLAB has received my order?

Please make sure you have completed all of the information on the checkout confirmation page. An order confirmation email will be sent to you once we have received your order, containing all of your order details.

6. What should I do if I don't receive the order confirmation email?

If you do not receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in the account center. If not, please contact your account manager for further assistance.

7. How can I get the invoice for an order?

Contact us by LIVE CHAT or email <service@oklab.com> to get the invoice for your order.

8. How can I get a quote?

Contact us by LIVE CHAT or email <service@oklab.com>.

9. How to apply for samples?

Contact us by LIVE CHAT or email <service@oklab.com>.